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AnswerUs: Your Gateway to NDIS Answers and Discussions Latest Questions

Isabella Carter

What are the duties of a support worker?

Suppose I become an NDIS-approved support worker; what specific duties and tasks I need to perform? I understand it is quite challenging to maintain privacy and confidentiality while assisting participants with personal care activities. Additionally, what strategy should I implement while working with participants with difficult behaviours? How do I document and report on the progress and outcomes of my participant interactions?

1 Answer

  1. As an NDIS-approved support worker, you would be responsible for various duties and tasks to assist participants in achieving their goals and maintaining their well-being. These duties may include: Personal Care Assistance:Providing support with personal care activities such as bathing, dressing, grRead more

    As an NDIS-approved support worker, you would be responsible for various duties and tasks to assist participants in achieving their goals and maintaining their well-being. These duties may include:

    • Personal Care Assistance:Providing support with personal care activities such as bathing, dressing, grooming, toileting, and feeding while respecting the participant’s dignity and privacy.
    • Domestic Assistance: Assisting with household chores, including cleaning, laundry, meal preparation, and shopping, to ensure the participant’s living environment is safe and comfortable.
    • Community Access and Social Support: Accompanying participants to community activities, appointments, and social outings while promoting independence and social inclusion.
    • Healthcare Support: Assisting with medication management, monitoring health conditions, and facilitating access to healthcare services as needed.
    • Behavioural Support: Implement strategies to support participants with challenging behaviours, promote positive behaviour and reduce the risk of harm.
    • Skill Development: Providing guidance and support to develop skills related to independent living, communication, social interaction, and self-care.

    Maintaining privacy and confidentiality while assisting participants with personal care activities is crucial. Strategies to ensure privacy and dignity include:

    • Communicating with the participant about their preferences for assistance and privacy.
    • Providing assistance respectfully and discreetly while maintaining professional boundaries.
    • Using appropriate privacy measures such as closing doors, using curtains, or providing screens when assisting with personal care activities.
    • Seeking consent from the participant before sharing any personal information with others and ensuring that confidential information is stored securely.

    When working with participants with challenging behaviours, it’s important to implement strategies that prioritise their safety and well-being while promoting positive behaviour. Some strategies include:

    • Establish rapport and build trust with the participant to understand the underlying reasons for the behaviour.
    • Developing a personalised behaviour support plan in collaboration with the participant, their family, and other stakeholders.
    • Using positive reinforcement techniques to encourage desired behaviours and de-escalation strategies to manage challenging situations.
    • Promote predictability and reduce anxiety by providing consistent and clear boundaries, routines, and expectations.
    • Seeking guidance and support from behaviour specialists or other professionals when needed.

    Documenting and reporting on the progress and outcomes of participant interactions is essential for monitoring their well-being and informing future support planning. Documentation should be accurate, objective, and timely. Some key points to consider include:
    Recording detailed notes of each interaction, including the activities performed, any observations of the participant’s behaviour or mood, and any concerns or incidents that arise.
    Using language that is respectful and person-centred, focusing on the participant’s strengths, achievements, and goals.
    Document any changes in the participant’s needs, preferences, or circumstances, as well as any adjustments made to their support plan.
    Reporting any incidents or issues promptly to the appropriate channels, following organisational policies and procedures for reporting and escalation.
    Regularly reviewing and updating documentation to track progress, identify trends or patterns, and ensure continuity of care.
    By implementing these strategies and fulfilling your duties as an NDIS support worker with care and professionalism, you can contribute to the well-being and independence of participants while maintaining their privacy and confidentiality.

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